Last updated: 3 November 2026

We respect your privacy and follow the Protection of Personal Information Act (POPIA). This policy explains what we collect and why.

1. What we collect

When you order, we collect:

your name and surname

your cell number

your email address

your order details, including your chosen collection point and collection time

We do not collect or store card or bank details. PayFast handles your payment on its own secure system.

2. Why we use it

We use your information only to:

process and confirm your order

arrange your collection and contact you about it

send your order confirmation and any refund

keep records for accounting and tax

We’ll only send you news, specials and new products by email or WhatsApp if you have agreed to it. You can ask us to stop at any time.

3. Who we share it with

We share only what is needed with:

PayFast and Qualibooks, to collect your payment on our behalf

our website host and the person who maintains the website, because your order is stored on the website

the person or place at your collection point, where someone else hands over the order for us: only your name and order

We never sell your information.

4. How long we keep it

We keep order records for as long as the tax and accounting laws require, and then delete them.

5. Keeping it safe

Your information is stored on our website and in our order records, which only our team can access. Payments run on PayFast’s secure system.

6. Cookies

Our website uses basic cookies to keep your shopping cart working and to run the checkout. We don’t use them to track you on other websites.

7. Your rights

You can ask us to:

tell you what information we hold about you

correct it

delete it, unless the law requires us to keep it

stop sending you marketing messages

Email info@plaaspantry.co.za or call 083 596 2448.

Our Information Officer is Janine Wilken.

If you’re not happy with how we handled your information, you can complain to the Information Regulator at www.inforegulator.org.za.