Last updated: 3 November 2026

Our produce is fresh and perishable, so this policy is a bit different from a normal shop’s. The 7-day cooling-off period for online orders doesn’t apply to perishable goods. You are still protected if anything is wrong with what you received.

1. Check your order when you collect it

Please check your order when you collect it. If there is a problem, tell us as soon as possible, preferably at the collection point or within 24 hours of collection, on 083 596 2448 or at info@plaaspantry.co.za. Please send a photo.

Fresh produce must be kept cool. Please collect on time and store it properly straight away. We can’t refund produce that spoils because it wasn’t stored properly after collection.

2. When we’ll refund or replace

We’ll give you a full refund or replace the item if:

the produce is damaged, spoiled or not of good quality when you collect it

you received the wrong product or size

part of your order was missing

we couldn’t supply your order

You choose whether you want a refund or a replacement, where a replacement is available.

3. Cancelling an order

If you cancel at least 24 hours before your collection time, you get a full refund. After that we have already ordered the produce for you, so we can’t refund a cancellation.

4. Orders that are not collected

If you can’t collect, contact us before your collection time and we’ll try to arrange another time or let someone else collect. If an order isn’t collected and we didn’t hear from you, we can’t refund it, because the produce can’t be resold.

5. How refunds are paid

We pay refunds back to the account or card you paid with, within 10 working days after we approve the refund. Payments and refunds are handled by Qualibooks via PayFast on behalf of Plaas Pantry.

6. Contact

Janine Wilken 083 596 2448 info@plaaspantry.co.za